Terms and Conditions

Last updated: April 2026

Welcome to bigstepperz. By accessing our website or placing an order, you agree to the following terms. Please read them before purchasing.

1. General

These terms apply to all visitors and customers of bigstepperz. We may update these terms at any time. Continued use of the site means you accept any changes.

2. Business Information

bigstepperz is a South African online retailer selling sneakers and athletic footwear. We operate in compliance with the Consumer Protection Act (CPA) of South Africa.

3. Products

All products are sourced from authorised distributors and reputable suppliers. We do not sell counterfeit or replica goods. We make every effort to display products accurately — colours may vary slightly due to monitor settings. Products are subject to availability and we reserve the right to limit quantities at any time.

4. Pricing & Taxes

All prices are in South African Rand (ZAR) and are tax-inclusive. No additional charges will be added at checkout. We reserve the right to change prices without notice.

5. Orders & Payment

By placing an order, you confirm that all information provided is accurate. We reserve the right to cancel or refuse any order. Payment must be received in full before an order is processed.

6. Chargeback Policy

We encourage customers to contact us directly before initiating a chargeback. We maintain detailed records of all transactions, communications, and shipments and will dispute fraudulent chargebacks accordingly.

7. Shipping & Delivery

Orders are dispatched within 1–2 business days. Delivery times are estimates. See our Shipping Policy for full details. We are not responsible for delays caused by third-party couriers.

8. Returns & Exchanges

Items must be returned unworn, with all tags attached, within 7 days of delivery. See our Returns Policy for full details.

9. Consumer Rights (CPA Compliance)

As a South African consumer, you are protected under the Consumer Protection Act 68 of 2008, including the right to fair value, good quality, and safe products. Nothing in these terms limits your statutory rights.

10. Intellectual Property

All content on this site — including images, logos, and text — belongs to bigstepperz and may not be reproduced without written permission.

11. Limitation of Liability

bigstepperz is not liable for indirect, incidental, or consequential damages arising from use of our website or products, to the extent permitted by South African law.

12. Governing Law

These terms are governed by the laws of the Republic of South Africa.

13. Contact Us

Questions? Reach us via our Contact page. We respond within 1–2 business days.